We stayed for three days and two nights at this hotel… first off all we asked for single cot king size bed while booking as we have kids who are less than two years but they gave us two small cots and when we said about it they said they can’t help - even not willing to listen to our request at all. After that while we checked out they said some glasses were missing and we said as we were 13 people and we were moving around rooms they might be there but in other rooms and not exactly in the same room but they were literally shouting without trying to understand…they don’t know how to talk to guests…. Specially the lady receptionist, the receptionist and room service weren’t on the same page….. we explained and showed the room services guys all the things but this lady in the reception was shouting and not listening. Also it will take minimum 20 mins to go to room and minimum 20 mins to come down 😅

They should listen and try to understand guests instead of shouting… they don’t understand basic English……